Refund policy

Return & Refund Policy

Last updated: October 27, 2026

Thank you for shopping at SHLY-PLC (Shanghai Lianyou Automation Equipment Co., Ltd., www.shly-plc.com). SHLY-PLC is an independent supplier of industrial automation parts. This Return Policy outlines the terms under which returns, replacements, and refunds are accepted.

1. Warranty Backing

Every part sold by SHLY-PLC is covered by a 12-month seller warranty provided by SHLY-PLC, effective from the invoice date. This is a seller-provided warranty, not a manufacturer warranty. For full terms, see our Warranty page.

2. Dead on Arrival (DOA)

If an item arrives dead on arrival, damaged, or does not match the ordered part number, you may request a free replacement or a full refund within 30 days of delivery. Please provide photo or video evidence of the issue. We cover the outbound replacement shipping.

3. Non-Warranty Returns (Change of Mind)

If you simply change your mind about a non-defective purchase, you may request a return within 14 days of delivery, provided the item is unopened, in factory packaging, and in resellable condition. A restocking fee may apply. Return shipping is at the buyer's cost.

4. Return Merchandise Authorization (RMA) Process

All returns require an RMA number before shipping:

  1. Open a return request by email (nande@shly-plc.com) or via our contact form with your order number, part number, quantity, and reason.
  2. SHLY-PLC issues an RMA number.
  3. We provide a return label (for warranty and DOA claims; for buyer-remorse returns, return shipping is at the buyer's cost).
  4. Pack the item in its factory packaging with the RMA number clearly marked on the outside of the parcel.
  5. Ship the item back to the warehouse address we provide.

Packages returned without a valid RMA number may be refused. RMA numbers are valid for 14 days from issuance.

5. Refund Timing

Once the returned item is received and inspected at our warehouse, approved refunds are issued to your original payment method within 5–10 business days.

6. Warranty Takes Priority Over Shipping-Cost Exceptions

Warranty coverage takes priority over shipping-cost exceptions — warranty replacements are not denied because of shipping-fee disputes. If a part is covered under the 12-month seller warranty, we will honour the replacement or refund; a disagreement about shipping fees does not void the warranty claim.

7. Non-Returnable Items

  • Items that have been installed, wired, programmed, or used in any way (unless defective).
  • Items with damaged, missing, or altered serial numbers or labels.
  • Custom-ordered, special-configured, or non-stock items.
  • Software, firmware, or licensed products that have been activated or opened.
  • Items marked as "discontinued," "final sale," or "as-is" (discontinued parts may still be covered by the 12-month seller warranty; see our FAQ for alternatives).

8. Contact

SHLY-PLC
Email: nande@shly-plc.com
WhatsApp: +86 18017464056
Website: www.shly-plc.com