Shipping policy

Shipping Policy

At Shly-PLC, we ship industrial automation parts to customers worldwide. Below is everything you need to know about our shipping process.

Free shipping on orders over $500 USD. This applies to all orders regardless of destination. Any applicable customs duties, taxes, or import fees are the buyer's responsibility.

Processing Time

  • Orders are processed within 2–4 business days after payment confirmation.
  • Bulk or custom orders may require additional processing time — we will notify you by email.
  • Orders placed on weekends or holidays are processed the next business day.

Shipping Carriers

We ship via DHL Express Worldwide and FedEx International Economy, both providing full door-to-door tracking. The carrier is automatically selected based on destination and package size for optimal speed and cost. Express delivery upgrades are available on request.

Shipping Rates & Estimated Delivery

Standard international flat-rate shipping is $25 USD per order. Orders over $500 USD ship free. Exact carrier-calculated rates are displayed at checkout before you complete your order.

Service Cost Estimated Delivery
Standard International Shipping $25 5–8 business days
Free Shipping (orders $500+) FREE 5–8 business days
Express International Shipping Calculated at checkout 5–8 business days

Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays.

Countries We Ship To

We currently ship to: United States, Canada, Austria, Belgium, Czech Republic, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, India, and Brazil. If your country is not listed, please contact us for a custom shipping quote.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment directly on the carrier's website (DHL or FedEx).

Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs clearance fees.
  • These charges are the buyer's responsibility and vary by country.
  • We provide all necessary documentation, including commercial invoices, to facilitate customs clearance.
  • Lianyou PLC is not responsible for delays caused by customs clearance.
  • For special customs declaration requirements, please contact us before shipment.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer. If you notice an error, contact us immediately at nande@shly-plc.com or WhatsApp +86 18017464056.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund.

Contact

  • Email: nande@shly-plc.com
  • WhatsApp: +86 18017464056