Return Policy

Last updated: August 28, 2026

Thank you for shopping at SHLY-PLC (www.shly-plc.com), operated by SHLY-PLC This Return Policy outlines the terms under which returns and exchanges are accepted.

1. Return Window

You may request a return within 30 calendar days from the date of delivery for products with verified quality issues or defects. Items must be received by us within 45 days of the original delivery date.

2. Eligible Returns

Returns are accepted under the following conditions:

  • Defective or Damaged Items: If the product is defective, damaged upon arrival, or does not match the ordered part number, we will provide a full refund, replacement, or repair at no additional cost.
  • Incorrect Item Shipped: If we shipped the wrong product, we will cover all return shipping costs and ship the correct item promptly.

We do not accept returns for non-defective products, incorrect purchases, or change of mind. All return requests must include photo or video evidence of the issue.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive defective:

  • Items that have been installed, wired, programmed, or used in any way
  • Items with damaged, missing, or altered serial numbers or labels
  • Custom-ordered, special-configured, or non-stock items
  • Software, firmware, or licensed products that have been activated or opened
  • Items marked as "discontinued," "final sale," or "as-is"

4. Return Merchandise Authorization (RMA)

All returns require an RMA number before shipping. To request an RMA, contact us at nande@shly-plc.com or WhatsApp +86 18017464056 with:

  • Order number
  • Part number and quantity being returned
  • Reason for return
  • Photos or video of any defects or damage

RMA numbers are valid for 14 days from issuance. Packages returned without a valid RMA number may be refused.

5. Return Shipping Costs

Return Reason Shipping Responsibility
Defective or damaged item SHLY-PLC covers return shipping
Incorrect item shipped by us SHLY-PLC covers return shipping
Warranty claim after 30 days Buyer covers return shipping; we cover replacement shipping

6. Refund Processing

Once the returned item is received and inspected, we will notify you of the approval or rejection within 3 business days. If approved, refunds are processed within 5 business days to the original payment method. Your bank or payment provider may take additional time to post the refund.

7. 12-Month Warranty

All products come with a 12-month limited warranty against manufacturing defects from the date of delivery. This warranty does not cover damage from misuse, improper installation, power surges, neglect, unauthorized repair, or normal wear and tear.

If a product fails due to a quality issue within 3 months of delivery (not caused by misuse), we provide a free one-time replacement including all shipping costs.

8. International Returns

International customers are responsible for ensuring returned items comply with all applicable customs regulations. We recommend using a trackable shipping service for all returns.

9. Contact Information

SHLY-PLC
Email: nande@shly-plc.com
WhatsApp: +86 18017464056
Website: www.shly-plc.com